Shipping policy

Shipping Policy

All orders are processed within 2 - 4 business days, excluding weekends and public holidays.

You will receive a confirmation email once your order has been dispatched.

UK Delivery

We offer free delivery on all UK orders.

Typical delivery times are 3 - 7 business days following dispatch.

International Delivery

We ship worldwide and offer free delivery on all orders.

Delivery times vary depending on destination and local customs processes.

International customers are responsible for any import duties, taxes or customs charges that may apply in their country.

Order Tracking

Once your order has been dispatched, you will receive a tracking number by email.

Please allow up to 48 hours for tracking information to become available.

If you have any questions about your delivery, please contact info@multi-shower.com and include your order number.

Returns & Refunds

If you are not completely satisfied with your purchase, you may return unused items within 30 days of delivery.

Returned products must be unused, in their original packaging and include all supplied components and accessories.

Customers are responsible for return shipping costs unless the item is faulty, damaged or supplied incorrectly.

Once the returned item has been received and inspected, any approved refund will be issued to the original payment method.

Please allow several business days for the refund to appear, depending on your payment provider.

If your order arrives damaged, faulty or incorrect, please contact us as soon as possible and we will arrange a replacement, repair or refund as appropriate.